It’s been a whirlwind year since Lilia joined our team, and what a year it has been! This month, we’re celebrating her work anniversary and the remarkable journey she has embarked on in our family.
How Lilia Helps Families After Daycare Injuries
When Lilia started in July 2023, she was new to the niche world of daycare injuries. Fast-forward to today, and she’s transformed into our amazing onboarding specialist, guiding our clients through the vital initial stages with BLF. Her role is dynamic, akin to playing a fast-paced game of Ping-Pong — scheduling meetings with parents, gathering symptom details, collecting documents, and sending out letters — without pause. Still, she handles it with grace and a smile that reassures our clients they are in more than just capable hands but also a compassionate heart.
Her natural ability to connect with clients has made Lilia an invaluable part of our team. She not only listens to each family’s story but also brings a genuine empathy that makes our clients feel seen and understood. This personal touch has led to numerous commendations from families who have felt supported during some of the most challenging times of their lives.
You might wonder how Lilia manages to keep up with the increasing demands of her job. Over the past year, she’s grown significantly in confidence and skill, learning the ropes with the help of our team. She’s adept at managing her responsibilities and explaining the processes to parents with a conviction that only comes from true understanding and empathy.
Learn More About Lilia
Despite the demands of her job, Lilia’s life at home is just as bustling. With two young children, one of whom is just starting pre-K and soccer, her personal schedule is just as packed as her professional one. Her husband’s night shifts as a police officer add another layer of chaos to the household! Amidst all this, Lilia looks forward to her cherished “me time” moments, whether getting her nails done or enjoying a leisurely stroll through Marshalls with an iced coffee in hand.
Lilia's dedication doesn't stop when she leaves the office. She often finds herself researching the latest daycare safety trends and regulations in her spare time to ensure she’s providing the most accurate information to our clients. Her proactive approach and eagerness to learn are just a few of the qualities that make her an asset to the team.
Lilia’s commitment extends beyond her immediate tasks. Her goal to continuously learn more about supporting our clients and their families is a testament to her dedication. Our work isn’t easy, and we all share our clients’ heartache. Lilia’s physical therapist even had to stop mid-stretch to ask how she was holding up after he learned about her career! Of course, she has said time and time again that the fulfillment of uplifting families will always outweigh the stress.
As we celebrate Lilia’s first anniversary with us, we’re reminded of the passion and heart that define our team. Here’s to many more years of growing and helping others with Lilia, whose spirit and dedication inspire us all daily.
Looking ahead, we’re excited to see Lilia continue to flourish in her role, bringing her unique perspective and unwavering commitment to each new challenge. She embodies the values of our firm, and we’re proud to have her as a part of our family.
